CHARLOTTE MALES:
SOCIAL MEDIA MANAGER
With a keen eye for detail and a creative spirit, I have mastered the art of crafting compelling digital content campaigns that captivate audiences far and wide.
Through strategic tactics and innovative ideas, I merge storytelling, design, and social media expertise to craft impactful marketing initiatives that leave a lasting impression.
”Creativity is inventing, experimenting, growing, taking risks, breaking rules, making mistakes, and having fun.”
Mary Lou Cook
CREATIVITY.
CONNECTION.
CONTENT.




Me
wHO AM I?
Hello, I’m Charlotte. From east London, I’m traveling the world and currently based in Canada.
Along the way I fell in love with storytelling and solving consumer needs. For me, online connection comes from seeing yourself or something you believe in reflected back to you through stories.
For the past ten years I’ve had the pleasure of working with some of the world’s beloved brands; Team GB, Emirates FA Cup & Mercedes F1.
A lover of all sports; I support West Ham United. I hold a degree in Sport Science, but I'm far from being a scientist. I would love to see England win the World Cup in my lifetime...I'm still hopeful.
WHAT I CAN DO FOR YOU
Project Management
Planning
From ideation through to completion, I will manage your content projects. Including budgeting, production timelines, team and stakeholder management, and vendor/partner procurement and third party collaboration.
Create tailored content calendars for each platform aligned with your brand's goals and audience. Ensuring brand consistency and maximizing fan engagement.
Social Media Strategy
Define and design strategies with purpose by understanding the needs and wants of your fans. Using data driven analysis to create a strategy purpose build for your brand or project.
Content Creation
Develop high-quality content including posts, graphics and videos tailored to each social media platform, maintaining brand voice and visual consistency. Whether that’s myself of briefing the creatives in your team
Community Management
Generate engagement and build relationships with followers through proactive interaction, engaging with the latest trend and taping into your fans way of thinking. Making sure your fans are well engaged with every step of the way
Influencer Management
Identify and collaborate with relevant influencers to expand reach, increase engagement with the target audience. Managing the influencers on a day to day basis to ensure each content piece is delivered
Paid Social Media
Design and execute targeted ad campaigns across various platforms, optimizing budget allocation, audience targeting, and ad creative for maximum ROI.
Analytics
Monitor key metrics such as reach, engagement, and conversion rates, providing in-depth analysis and actionable insights to refine strategies and improve performance.
WHO I’VE WORKED WITH















projects I’M PROUD OF
150th Emirates FA Cup
Season long campaign working with the brand team to bring 150 years worth of history to life onto digital channels, including a podcast, a youtube series and instagram stories desgined to match a different decade
1B
VIDEO VIEWS
500K
NEw TIK TOK FANS
Rio 2016
Led social media teams both in Rio & London to deliver best in class live coverage across social channels, engage with sponsor activation and interview athletes on the ground
+200M
AUDIENCE
Sponsor Activations
BWSL x EUROs 2022
Spearheaded an out of season campaign for the league channels to be involved in a wider conversation online, by creating the EUROS 2022 biggest fan persona. Lots of fun, meme content and working with plenty of influencers meant we achieved:
15K
NEW FANS
750K
Engagements
BWSL Season Launch
Developed a campaign for the launch of the Barclays Women’s Super League season. With a launch film, accompanying assets, photography look & feel and more.
1
AWARD
100+
PIECEs OF ORIGINAL CONTENT

MY FAVOURITE CONTENT

EPSON x MERCEDES F1 PAPERCRAFT
Created the idea for EPSON to create paper craft models of the Mercedes F1 drivers for fans to make at home, by printing them out on their Epson printers,

lifting the lid - emirates fa cup podcast
Produced a podcast series for the Emirates FA Cup bringing FA Cup cult legends of the FA Cup to talk to Tubes & Steve Sidwell, telling their classic FA Cup stories

vitality fa cup pre final live show
Created a pre Women’s FA Cup Final live show to generate a buzz and build up ahead of the Women’s FA Cup Final at Wembley. We hosted the show on all our social channels - TikTok, Instagram Etc.
view the show
what people say
Adrian Basset - Director of Communications, International Tennis Integrity Agency
I would describe Charlotte as a 'pragmatic creative genius'. She has a really sharp, creative brain, but understands that the best ideas are the ones that work. She has a great work ethic, a fierce desire to learn and improve. She helped to change the way the organisation thought about digital bringing a fresh approach and very strong, current knowledge about the digital landscape.
In short: a joy to work with.

Mark Cocker - Head of Content and media, Arsenal F.C
I had the pleasure of working with Charlotte at The Football Association, where she managed the social media presence for major football competitions such as the Emirates FA Cup and Barclays WSL. Charlotte excelled at leading her team and coordinating with agencies, effectively managing content campaigns across multiple brands simultaneously. She was particularly creative in developing season-long campaigns that pushed the content forward in innovative ways. Charlotte's passion for her role and her strategic vision make her an exceptional asset to any team.
tom biggs - Lead Consultant, Ten Toes
I had the pleasure of working with Charlotte during our time at The English Football Association. Charlotte has an outstanding ability to lead successful projects, bringing a collaborative and creative approach to any campaign. Her attention to detail, understanding of the digital and social landscape and level of strategic thinking mean she will be able to offer huge value to any organisation.
what people say
Scott Field - Director of Communications and MArketing, Team GB
Working with Charlotte was a delight during our time at Team GB where she excelled as our Social Media Manager. Charlotte's exceptional skills in community management and her knack for generating creative ideas significantly enhanced our social media presence. Her ability to craft compelling content and her dedication to fostering a vibrant online community were invaluable to our success. Charlotte's passion, creativity, and strategic insight make her a crucial addition to any team
Leah Davis - Chief Marketing Officer, SailGP
I had the pleasure of managing Charlotte during her tenure at Team GB, where she excelled as our Social Media Manager. Charlotte demonstrated exceptional skills in community management, content planning, and generating creative ideas. During the Rio 2016 Olympics, she expertly managed our social media channels, ensuring comprehensive coverage of all athletes and sports, while fulfilling sponsor digital activation obligations. Charlotte led the social team with confidence, crafting a distinctive tone of voice for our channels. Her ability to quickly create engaging content that celebrated the team's successes and resonated with fans back home was truly impressive.
Luca Massaro - founder and CEO of WePlay
Charlotte evolved into a crucial member of the team, with a passion for sport and for the sports fan, she always gave 100% into each task.
Charlotte is a strong team player with ability across the digital landscape, from analytics to content creation, to community management and to account handling.
I would highly recommend Charlotte to any organisation that wants an employee to maximise the relationship their business has with it's sports fan base
AWARDS & FEATURED ON

The Barclays FA Women’s Super League (BFAWSL) won the Original Standalone Content Award in association with Shutterstock for ‘It’s All Kicking Off’, the film produced to mark the launch of the 2021/22 season.
I was named a 'Rising Star in #SportsBiz" by SportsNetworker.com in 2014
A guest on The Sports Career Podcast with Ed Bowers. The podcast shares insightful and inspiring interviews from today’s Sports Industry Professionals around the World.
The football and business podcast that goes behind the scenes to investigate how the business of football works. From the boardroom to the backroom staff. Hosted by Paul Musa.
I was interviewed to be in the book talking about my career journey in sports.

WORK WITH ME
I'm here to help you and your team elevate your online presence and take your content to the next level.
From crafting engaging social media posts to supercharging your digital marketing strategy, I've got you covered.
Let's work together to create a strong and impactful online presence that resonates with your target audience, fans and followers.
Don't hesitate to reach out - I'm just a message away!
Or send me an email at: charlottejmales@gmail.com